I. Conclusion of the travel contract

Upon registration, the traveller will make EUROFUN a binding offer to conclude a travel contract. The registration may be made orally, by phone or by means of a booking form (online or in printed form), by mail, by e-mail or any written manner otherwise and will be binding for all other travellers stated thereupon. The underlying terms and conditions of travel – as on behalf of the other stated travellers – will be acknowledged as binding.
The contract is concluded upon acceptance by EUROFUN, and/or assistance by the relevant tour operators, by delivery of the booking confirmation/invoice (= package travel contract).
Additional agreements and modifications of the concluded travel package contracts will require a written confirmation by EUROFUN. Customer requests shall in general be non-binding. EUROFUN will forward those requests; however, this shall not constitute a guarantee, as their execution does partly fall within the organisation of the relevant service provider (e.g. distribution of rooms). Only confirmed customer requests shall constitute customer specifications within the meaning of the Austrian Act on package travel (Pauschalreisegesetz - PRG).

II. Payment

Upon receipt of the booking confirmation/invoice, however eleven months the earliest prior to the agreed end of the journey, an advance payment of 20% per person will become due. The residual payment shall be made 20 days prior to the commencement of a journey the earliest, upon concurrent performance after receipt of the remaining outstanding payment; however, the earliest three weeks prior to the commencement of the journey, the travel documents will be delivered. Upon booking from 20 days prior to the commencement of the journey, the complete price of travel will immediately become due. The booking confirmation/invoice will specify the relevant bank accounts as well as details of payments by means of credit card. Upon bank transfer it should be ensured that the full invoice amount will be credited. Any costs of monetary transactions will be borne by the traveller.

III. Withdrawal of travellers / substitute travellers / change in bookings

Prior to the commencement of the journey, the traveller may withdraw from the contract at any time. The withdrawal shall be made in writing. In the event of a withdrawal (= cancellation) or if the traveller does not show up (no show), the following cancellation fees (= compensation for the travel operator) will be set off.

Cancellation fees (= compensation) for bike, hike and family travel:

Up to 28 days prior to the commencement of travel: 20% of the travel price (= invoice amount), minimum EUR 50
From the 27th to the 14th day prior to the commencement of travel: 30% of the travel price
From the 13th to the 8th day prior to the commencement of travel: 50% of the travel price
From the 7th to the 4th day prior to the commencement of travel: 70% of the travel price
From the 3rd day prior to the commencement of travel and "no show": 90% of the travel price
Upon travel interruption 100% of the travel price

Deviating cancellation fees (= compensation) for the travel type “bike & boat”:

Up to 84 days prior to the commencement of travel: 20% of the travel price (= invoice amount)
From the 83rd day to the 42nd day prior to the commencement of travel: 30% of the travel price
From the 41st day to the 28th day prior to the commencement of travel: 60% of the travel price
From the 27th to the 4th day prior to the commencement of travel: 80% of the travel price
From the 3rd day prior to the commencement of travel and "no show": 90% of the travel price
Upon travel interruption 100% of the travel price

In order to cover any cancellation fees (= compensation), it is recommended to take out travel cancellation insurance, including travel interruption insurance. For further details on all other recommended insurance, please refer to item VI. 11.

Any registered traveller may have himself substituted by a suitable third party and by that assign the contract of the latter complying with all terms and conditions of the contract, but no later than seven days prior to the commencement of travel (see § 7 Austrian Act of package travel and/or item V. 1-4. of these terms and conditions of travel). Should a substitute replace the initial traveller, then the initial contract will remain unaffected by this substitution. Both the initial traveller and the substitute shall be liable for the outstanding amounts. We will charge a fee of EUR 50 for any change in booking.
Provided that this is possible in the hotels and the corresponding capacities are given - changes of the booking with regard to the number or types of rooms, the hotel classification and type of board shall in principle be executable up to 14 days prior to the commencement of travel. We will charge a fee of EUR 50 for any such changes in booking.

IV. Withdrawal by EUROFUN

Should the traveller fail to pay the advance payment and/or the residual amount according to the agreed payment terms and conditions and should the full invoice amount not have been received eight days prior to the commencement of travel at the latest, although EUROFUN is willing and able to render the contractually agreed services and has already fulfilled their statutory information obligations, then EUROFUN will be entitled to withdraw from the contract unilaterally and to charge the traveller with the termination fees/cancellation fees according to item III. 1.
Should it be impossible for EUROFUN to fulfil the contract due to unavoidable and exceptional circumstances and should the traveller receive a declaration of withdrawal immediately, however, by no later than the commencement of package travel, then EUROFUN may withdraw from the travel contract prior to the commencement of travel against full compensation of all payments already made, however, without payment of an additional compensation.
Should less participants have registered for the travel than stated as required minimum number of travellers and the declaration of withdrawal of the travel operator is received by the traveller within the time limit of 21 days prior to the commencement of travel, then EUROFUN may withdraw from the travel contract against full refund of all payments already made, but without payment of any additional compensation. It is recommended with travels requiring a minimum number of travellers to organise the arrival and departure after expiry of this time limit only.
EUROFUN may terminate the travel contract without notice only if a traveller enduringly disturbs the travel on site or behaves in such a way to the contrary of the contract that the immediate dissolution of the contract is justified.

V. Services

The travel descriptions by EUROFUN in their respectively valid version upon the time of booking shall apply as relevant to the scope of the contractually agreed services for any booked period of time (season), however, not any deviating declarations or guarantees made in destination or hotel brochures or other third parties. Specifications typical to the chosen country, such as the hotel classification according to a star rating or the extent of the breakfast, shall always be considered. What is binding is the information agreed upon in the booking confirmation/invoice.
The stated stages of travel will be the most frequented stages. Any deviations from the described itinerary are possible for reasons of organisation (e.g. road blocks, closures of companies); however, they will not affect the type and scope of the travel. For this reason, a place in the closer environment may be chosen instead in the individual case.
We attach great importance to a safe route with minor traffic when organising the itinerary. However, routes on roads with major traffic cannot be fully avoided sometimes. Any visualised models of routes may give a brief overview of the route; however, they will not constitute the basis for a detailed itinerary. All information on kilometres shall be deemed to be estimates and may differ from the actual length of the route.
The accommodation offered will be chosen with the greatest care within the classifications stated in the travel specifications. Any deviations within a classification may not be fully excluded, however, in general, may be compensated by other qualities. In this sense, we expressly reserve the right of deviations from hotels given as an example.
The travel price shall be in Euro /EUR and per person in a double room. The first day of the basic package will be relevant for the season price. Any booked additional nights will not shift the season. Please refer to any exceptions and/or additions in the relevant travel description and also in the travel confirmation/invoice.
For our travels offered, we usually grant the following discounts on the basic price and additional nights for children accompanying their parents as third person with occupation of a double room by two adults paying the full price: 0 to 5.99 years of age 100% (any costs incurred will have to be settled on site, please see item V. 7.) / 6 to 11.99 years of age 50% / 12 to 14.99 years of age 25% / from 15 years of age 10%. Any discounts for children for the type of travel bike & boat, for special family travel as well as other, correspondingly characterised travel may deviate from this rule and shall be clarified in the individual case by booking.
All costs incurred on site, if any (accommodation/board for children, visitors’/place-related taxes and/or city taxes, accommodation/board/cleaning service for dogs, if any) as well as excluded transport and services will be referred to in the individual travel description.
To the extent that this is relevant for rendering the services, we refer to the language in which the described services are rendered, prior to a binding booking.
Should the traveller not make use of the services included in the travel price and provided for use (e.g. ship/train fares, entrance fees etc), then they will not be entitled to a partial refund of the travel price.

VI. Participation in travel / liability / limitation of liability

Prior to the commencement of the journey, the traveller shall ensure that all requirements are met for travel (e.g. receipt of full payment of the invoice amount according to the agreed payment terms, independent arrival and departure to the place of commencement of the journey).
The participation in the offered travel will be at the traveller’s own risk. Minors may participate accompanied by their parents and/or guardians only.
It is in the traveller’s own area of responsibility that they can cope with the requirements of active travel with regard to their health (e.g. physical activity over a period of several hours). The offered travel is unfortunately not suitable for travellers with reduced mobility.
Travellers are responsible for their own compliance with the respectively applicable road traffic regulations. Particularly the suitability of equipment brought for the offered travel shall be clarified at the traveller’s own responsibility (e.g. brought bikes owned by the traveller on non-sealed road sections, lights etc). We do not assume any liability for damage on travellers’ own bikes caused by the itinerary.
EUROFUN will assume liability as part of their duty of care of a prudent businessman for the diligent organisation of travel, the diligent choice and monitoring of service providers. The basis for booking will be the descriptions of services and travel applicable at the time of booking and/or any information stated on the booking confirmation/invoice.
The conditions of carriage by the respective carriers shall apply to any transport (bus, ship, aeroplane and the like).
Should any parts of the planned services, such as visits, not take place as scheduled due to reasons beyond the reasonable control of EUROFUN (e.g. conversions, renovation), then an alternative and/or equivalent substitute or the rendering of the service at a later time will be offered, if possible.
Should damage occur, which was caused alone by one of the service providers chosen by EUROFUN or which has neither resulted from intent nor gross negligence by EUROFUN, then EUROFUN will be liable for damage not resulting from injury to life, body or health only to an amount equalling three times the travel price, regardless of their legal basis.
Should luggage be lost or damaged, then EUROFUN will be liable only if this was caused by EUROFUN and was reported immediately after its occurrence, however, only up to a maximum of EUR 200 per person. We do not assume liability for the following: items which usually are not transported in luggage (e.g. laptops or other electronic devices); means of payment of any kind; visible damage and damage at handles and rolls; damage to luggage whose total weight exceeds 20 kg.
The transport of bikes owned by travellers will be possible at the traveller’s own risk only, both during travel and transfers. The fixed settings at the bicycle trailers are usually set for the bikes used by the operator so that even with the greatest care, circumstances may occur (e.g. loosening of the mounting), which can result in minor damage, particularly paint defects. For this reason, we cannot assume any liability for any damage caused during transport. This limitation of liability shall also apply to externally commissioned carriers. When selecting accommodations, EUROFUN pays attention to safe bike parking areas. However, we are unable to guarantee separate lockable bicycle garages all the time. Both hire bikes and your own bikes must always be parked in a way that they are well protected and locked. Should your own bike be stolen, EUROFUN accepts no liability whatsoever.
In order to insure travellers against any types of risks, travel cancellation insurance, including a travel interruption insurance and insurance for the transport of bikes owned by travellers should be taken out, if any. You can find more information on other insurance options, such as the coverage of costs for assistance during travel, including the return transport in the events of accident, illness or death, depending on the booked travel on www.eurobike.at/travel-insurance, www.eurohike.at/travel-insurance or www.euroaktiv.at/travel-insurance.

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